Job Details

Job Description

• Experience : 01 Year and above
  Freshers are also allowed
  For Contact : careers@mozilor.com
  Apply Link : https://www.mozilor.com/careers/
  
  Roles and Responsibilities:
  
  Provide high-quality support to international customers via email and chat for our WordPress, Shopify, and SaaS-based products.
  Resolve pre-sales and post-sales queries efficiently, adhering to defined support SLAs.
  Deliver a delightful customer experience by addressing queries with clarity, empathy, and professionalism.
  Analyze issues from the customer’s perspective to deliver accurate, actionable solutions.
  Act as a product consultant by understanding customer needs and mapping them to product capabilities.
  Assist customers by configuring the product to meet their specific requirements.
  Maintain accurate records of customer interactions and support activities.
  Stay updated with product features, updates, and best practices to provide accurate information.

Job Skills

• Requirements:
  
  0–1 year of experience in the software or tech industry.
  2024/2025 graduates in B.Tech, MCA, or B.Sc. (Computer Science or IT preferred).
  Hands-on experience in configuring or working with software products.
  Good understanding of JavaScript, HTML, and CSS. Knowledge of PHP is a plus.
  Strong communication skills in English (written and verbal) with a customer-centric approach.
  Solid analytical and troubleshooting abilities.