Product Support Specialist
Closing date :30-09-2025
Job Description
- Freshers are allowed
0 to 1 years of experience
For more details : alu@retailcloud.com
Apply link : https://careers.retailcloud.com/jobs/Careers/626445000007902608/Product-Support-Specialist?source=CareerSite
1. SQL knowledge, including experience in writing queries.
2. Familiarity with debugging and analyzing APIs, middleware systems, and integration tools.
3. Exposure to cloud platforms like Azure, AWS, or Google Cloud.
4. Experience with POS systems or SaaS-based applications.
5. Understanding of retail, e-commerce, or payment systems workflows and merchant operations.
6. Strong documentation skills for creating documents for the Non technical teams, troubleshooting guides, and technical manuals.
7. Experience in cross-team collaboration, working with development, QA, and DevOps teams.
8. Ability to manage escalations efficiently and ensure timely resolutions.
9. Proactive problem solver with a customer-focused approach.
10. Excellent communication and interpersonal skills for handling escalations and training others.
Job Skills
- 1. Respond to customer queries via calls, tickets, and chats.
2. Strong communication and customer service skills: Strong ability to explain technical solutions to non-technical stakeholders.
3. Documentation Skills: Capability to clearly and comprehensively document issue resolutions, processes, and known issues.
4. Ability to follow Standard Operating Procedures.
5. Basic SQL Skills: Ability to write and execute queries to analyze and troubleshoot data-related issues.
6. Log Research Expertise: Proficiency in investigating system and application logs to identify root causes.
7. Advanced Troubleshooting: Experience in resolving issues escalated by L1 teams, ensuring timely and accurate resolutions.
8. Analytical Thinking: Ability to analyze recurring problems and provide insights to prevent future occurrences.
9. Coordination Skills: Collaborating effectively with Development, QA, and DevOps teams during issue fixes and release cycles.
10. POS System Knowledge: Familiarity with POS systems and their configurations would be an added advantage
